Like many homeowners, your financial situation may have changed in recent years. You may have fallen behind on your mortgage repayments or may be worried about not being able to pay your mortgage in the future. If you find yourself in this situation, our team is available to discuss your circumstances and to work with you to find a solution to resolve your financial difficulties.
The Central Bank of Ireland’s Code of Conduct on Mortgage Arrears (CCMA) describes a framework for handling mortgages where you have fallen behind with repayments. It also covers a situation where you may be in financial difficulties and you let us know before actually falling behind (going into arrears). The framework is called the Mortgage Arrears Resolution Process (MARP).
For more information on the Mortgage Arrears Resolution Process, please download a copy of our MARP booklet.
The MARP booklet has a summary of our communications policy. It is important that you talk to us. The Arrears Support Unit (ASU) is there to help you and can be reached on 0818 995 995.
We provide you with a form to fill in, known as the Standard Financial Statement (SFS), to ensure we have a detailed understanding of your finances.
We assess the information in your completed SFS and examine your situation on its merits. We use this information to decide which solution is best for you.
There are different options we explore to try to prevent you falling behind on your mortgage payments or going further into arrears. We determine which option(s) may work to provide a sustainable solution that is workable for you. There may be other solutions if the mortgage is not viable.
It is helpful to gather all your relevant information, including bills, receipts and documents, before you fill out your SFS or I&E. You should include all your basic living expenses. Completing one of these forms is useful as it may help you to think of ways to reduce your expenses and spending. There are options available if you need help:
When we receive your completed SFS, our ASU will review it and we will send a copy back to you in the post.
We may also ask you to provide other documents so that we can assess your situation. These could include bank statements and proof of income.
Provides information on individuals’ rights and on organisations’ responsibilities relating to the storing of personal data. It also gives you guidance on how the rights and principles apply in different practical situations.
Website:
Address:
The Appeals Board
Finance Ireland Residential Mortgages,
85 Pembroke Road,
Ballsbridge,
Dublin 4, D04 YN53.
Provides independent information on financial products and includes the Code of Conduct on Mortgage Arrears.
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Provides information on the services and entitlements available if you are having difficulties paying your rent or making your mortgage repayments. The website has contact details for all local Citizens Information Centres.
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Hours:
Monday to Friday 9am – 8pm
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Provides basic, free legal services to the public in the four main areas of: legal aid, social welfare, credit and debt, and public interest law. The website has contact details for all local Legal Advice Centres.
Phone:
Hours:
Monday to Friday 9am – 8pm
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This government department provides details on Jobseeker’s Allowance, Mortgage Interest Supplement and other welfare benefits that you may be entitled to. The website has contact details for all local centres.
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This statutory office deals independently with unresolved complaints from consumers about their individual dealings with all financial service providers. It is a free service.
Address:
Financial Services Pensions Ombudsman,
Lincoln House, Lincoln Place,
Dublin 2, D02 VH29.
Phone:
Email:
Website:
Address:
Finance Ireland Mortgage Arrears
Support Unit,
85 Pembroke Road,
Ballsbridge,
Dublin 4, D04 YN53.
Phone:
0818 995 995
+353 1 647 0250 (Outside Ireland)
